Privacy Notice

1. Scope and who controls information

This Privacy Notice explains how Playbook Pros LLC (“Playbook Pros,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal data through the public website, early-access and contact forms, mobile applications, marketplace, communications, support workflows, and related services that link to this Notice (collectively, the “Services”).

Playbook Pros is the controller of personal data for the purposes described here, except where another company independently determines how it processes information under its own privacy notice. Coaches are independent providers and may separately control information they collect outside Playbook Pros.

2. Categories of personal data we process

Contact, intake, and account information

This may include name, email address, ZIP code, role, authentication identifiers, account status, support communications, pilot or launch interest, communications preferences, referral information, and business or organization name.

Coach profile and business information

This may include biography, experience, sports, positions and training focuses, age ranges served, service area, pricing, availability, training locations, photos and videos, business or training-brand name, website, public social links, services, camps, and group-training information.

Athlete and booking information

Adult account holders may create limited athlete profiles. For minor athletes, Playbook Pros is designed to use data minimization, such as first name, last initial, birth year or broad age fit, sport, training focus, and booking-related information rather than full legal identity or an exact date of birth. Booking data may include coach, offering, dates, times, location, participants, notes, attendance, completion, cancellation, reschedule, and review eligibility.

Communications, reviews, and safety information

This may include in-app messages, notification state, reviews and replies, support cases, reports, blocks, moderation status, evidence references, internal notes, appeal status, and audit history. We do not publicly disclose private support or moderation information except as required to resolve a matter, enforce policies, protect safety, or comply with law.

Coach activation and compliance information

This may include identity-verification status, age-verification status, background-screening status, provider reference identifiers, decision and renewal dates, SafeSport certificate and completion information, Coach Code of Conduct and terms acceptance, profile-completion status, manual-review notes, and subscription or activation state.

Identity and background providers may collect highly sensitive information directly, including government-identification images, selfies, biometric or facial comparison data, date of birth, Social Security number, addresses, and consumer-report information. The Playbook Pros application database is designed not to store Social Security numbers, full background reports, or identity images. Authorized reviewers may access limited results or provider-hosted information when necessary to make an activation or safety decision.

Payment and transaction information

Payment providers may collect card, bank, tax, identity, payout, and transaction information. Playbook Pros may receive payment status, amount, method type, provider identifiers, fee, refund, dispute, and payout metadata but does not store complete card numbers or bank credentials.

Device, usage, and attribution information

This may include IP address, browser or device type, operating system, app version, device or push token, crash and diagnostic information, approximate location derived from IP or user-selected service area, pages or features used, timestamps, referral source, landing page, UTM parameters, campaign, QR or placement identifier, and security or abuse signals.

3. Sources of personal data

We obtain information from you; authorized booking accounts; coaches; people who contact support; other users who submit reports or reviews; identity, payment, screening, hosting, email, messaging, mapping, analytics, crash-reporting, and app-store providers; publicly available sources; and legal or safety authorities where permitted.

4. Why we use personal data

We may use personal data to:

• provide, authenticate, personalize, secure, and support the Services;
• process early-access interest, pilot recruitment, account setup, coach activation, bookings, payments, payouts, refunds, messages, reviews, and support requests;
• match training demand and supply by sport, focus, geography, availability, price, and other user-selected criteria;
• verify identity, age, background-screening status, required training, consent, and continuing coach eligibility;
• prevent fraud, abuse, unauthorized access, payment misuse, policy violations, and threats to safety;
• investigate reports, enforce policies, preserve evidence, manage appeals, and comply with legal obligations;
• send transactional communications, service notices, requested pilot or launch information, and marketing communications when consent or another lawful basis applies;
• measure performance, diagnose errors, improve accessibility, develop features, and plan market expansion;
• protect legal rights, respond to lawful process, and manage business transactions such as financing, reorganization, or acquisition.

5. Legal bases and consent

Depending on the information and context, processing may be based on performance of a contract, steps requested before entering a contract, consent, compliance with legal obligations, protection of vital interests, or our legitimate interests in operating a secure and useful marketplace.

Marketing consent is separate from pilot interest, launch interest, research participation, account creation, and transactional communications. Public communications consent is unchecked by default. You may withdraw marketing consent through an unsubscribe link or by contacting us. Withdrawal does not affect processing already completed or communications required to operate an account or transaction.

6. How and with whom we disclose personal data

We may disclose personal data to the following categories of recipients, only as reasonably necessary:

• Other marketplace users. Coaches and booking accounts receive information needed to evaluate and manage profiles, services, requests, sessions, participants, reviews, or disputes. We limit minor information to what is operationally necessary.
• Service providers and processors. These may include database and hosting providers, website hosts, cloud infrastructure, email delivery, customer support, payment and payout processing, identity verification, background screening, SafeSport or compliance workflows, push notifications, crash reporting, analytics, mapping, fraud prevention, and professional advisers.
• Business customers or organizations. Where a user participates through an approved organization, we may provide information authorized by the user or required by the relevant arrangement.
• Legal, safety, and compliance recipients. We may disclose information to law enforcement, courts, regulators, child-protection authorities, SafeSport, facilities, insurers, payment networks, screening providers, or others when we reasonably believe disclosure is required by law or necessary to protect rights, safety, or the integrity of the Services.
• Business transaction recipients. Information may be disclosed in connection with financing, due diligence, merger, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate safeguards.

As of the effective date, Playbook Pros does not sell personal data for money and does not process personal data for targeted advertising. If these practices change, we will update this Notice and provide legally required choices before the change applies.

7. Cookies, local storage, and similar technologies

The website and app may use essential cookies, browser storage, device storage, and similar technologies for authentication, security, preferences, attribution, form continuity, fraud prevention, and performance. We may introduce nonessential analytics only after completing required notice and consent work. Browser or device controls may affect functionality.

Because there is no universally accepted standard for browser “Do Not Track” signals, we do not currently respond to every such signal. Where law requires recognition of an opt-out preference signal, we will honor supported signals for the applicable processing.

8. Email, push, and other communications

We may send transactional or relationship messages about account security, verification, bookings, payments, support, policy changes, or service availability. Marketing and launch messages are sent only when permitted. Commercial email will use accurate sender and subject information, identify Playbook Pros, include the required business contact information, and provide a functioning opt-out method.

Push notifications depend on device settings and may be disabled through the device or app. Important marketplace events remain available in the Service when feasible; push delivery is not guaranteed.

9. Children and minor athletes

The Services are intended for adults age 18 and older and are not directed to children under 13. Minors may participate only through an authorized adult booking account. We do not knowingly permit a child to create an account or submit public intake information directly.

If we learn that personal data was collected directly from a child under 13 without legally sufficient parental authorization, we will take reasonable steps to delete or restrict it. Parents or legal guardians may contact us regarding information about a minor athlete under their authority.

10. Sensitive data and verification providers

Some features may involve sensitive personal data, including government identification, biometric comparison, precise location, background-screening information, financial information, or information relating to a minor. Where required, we obtain consent or use another legally permitted basis and limit collection, access, and retention.

Stripe Identity, Checkr, payment providers, and similar vendors process information under their own notices and legal obligations. Playbook Pros generally receives status, identifiers, dates, and decision-relevant results rather than raw credentials. A coach who declines a required identity or background process may be unable to activate marketplace access.

11. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Notice, including to operate accounts and transactions, preserve booking and payment history, maintain coach activation and renewal records, resolve disputes, enforce safety and moderation decisions, comply with tax, accounting, screening, consumer-protection, and other legal obligations, and maintain backups and audit records.

Retention periods vary by category. Durable booking, payment, refund, attendance, completion, review, moderation, consent, safety, fraud-prevention, and required audit history may be retained longer than temporary security attempts, expired tokens, abandoned drafts, or diagnostic records. When information is no longer required, we may delete, anonymize, or restrict it. Backup copies may persist for a limited additional period.

Deleting an account is permanent and is different from temporary suspension or deactivation. A deletion request generally includes the account record and associated personal data, except information that must be retained for legitimate purposes such as tax and accounting obligations, payment or refund records, fraud prevention, security, safety and moderation history, legal claims, disputes, or other legal requirements. Retained information is restricted to those purposes and is not used to continue ordinary marketplace participation or marketing.

12. Security

We use administrative, technical, and organizational measures intended to protect personal data, including access controls, authentication, encryption in transit, restricted storage, logging, provider reviews, data minimization, and incident-response procedures appropriate to the nature of the information. No system or transmission is completely secure, and we cannot guarantee that unauthorized access, loss, misuse, or alteration will never occur.

If we identify a security incident, we may investigate, contain, remediate, preserve evidence, and notify affected people, providers, regulators, or authorities as required by applicable law.

13. Privacy rights

Depending on where you live and which law applies, you may have the right to confirm whether we process your personal data, access it, obtain a portable copy, correct inaccuracies, request deletion, opt out of sale, targeted advertising, or certain profiling, withdraw consent, and appeal a denied request. You will not be discriminated against for exercising a legally protected privacy right.

To request permanent account deletion, use the dedicated Account Deletion page. For access, correction, portability, appeal, or another privacy request, use the Contact page and select Privacy Request or email support@getplaybookpros.com (opens your email application). Describe the request and the email or account involved. We may verify identity and authority before acting. An authorized agent may submit a request where law permits, but we may require proof of authorization and direct verification with the consumer.

Where the Texas Data Privacy and Security Act applies, we generally respond without undue delay and within forty-five days, subject to a legally permitted extension. If we decline a request, we will provide the reason and instructions for appeal when required. Appeals may be submitted through the same contact methods with “Privacy Appeal” in the subject or description.

14. Third-party sites and user-provided links

Coach profiles and website pages may contain links to third-party websites, maps, payment services, or social-media profiles. Playbook Pros does not control those services or their privacy practices. Review their notices before providing information.

15. Location of processing

Playbook Pros is based in Texas, United States. Providers may process information in the United States and other countries where they or their subprocessors operate. Those locations may have different data-protection laws. We use contractual or other safeguards where required.

16. Changes to this Notice

We may update this Notice to reflect changes in law, providers, features, or practices. We will post the revised version and effective date. Material changes may also be communicated through the Services or email when appropriate.

17. Contact and complaints

Privacy questions, requests, or appeals may be submitted through the Contact page using the Privacy Request category or emailed to support@getplaybookpros.com (opens your email application). If a privacy appeal is denied and applicable law provides a regulator complaint process, we will provide the relevant instructions.